How do I cancel or reschedule my appointment?

To cancel a clinician visit, contact us via our chat widget or send an email to hello@outro.com. Please cancel your appointment with at least 48 hours' notice to avoid a cancellation fee.

You can now reschedule appointments via the Outro Portal.

1. View your appointments at https://app.outro.com/appointments
2. Click on the appointment you want to reschedule
3. If your appointment is more than 48 hours away, you can click the "Reschedule" link which will allow you to choose a new time

For appointments that are under 48 hours away, please reach out to our team via chat in the portal, or email care@outro.com and we'd be happy to assist you in rescheduling. Please note that refunds for rescheduling within 48 hours may be limited; see our refund policy here.